Returns, Cancellations, Exchanges
Introduction:
Established online since 2018, Insideast takes pride in the trust and loyalty of our esteemed customers. Recognized by over 1900 online reviews from the U.S. by late 2023, and valued collaborations with prominent designers and influencers, we are dedicated to providing quality products that are a harmonious blend of handcrafted precision and industrial expertise.
Cancellations:
Eligibility for Cancellation: Products purchased from Insideast can be cancelled 48 hours after making the order. And before shipping. Customized orders are not subject to cancellations.
Returns for no reason:
Eligibility for Return: Products purchased from Insideast can be returned within 30 days from the date of receipt. Items should be unused, and in their original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Refund Process: Once your return is received and inspected, your refund will be processed, and a credit will be applied to your original method of payment.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Next, contact your bank or credit card company, as there may be some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at contact@insideast.com.
Exclusions:
Customized items are not eligible for returns. Only regular items may be refunded.
Items damaged due to misuse, negligence, or improper maintenance are not eligible for returns or refunds.
Products that have been modified or altered without Insideast’s authorization are ineligible for a return
For any further questions or concerns regarding our return policy, please don’t hesitate to contact us. Thank you for choosing Insideast.
Let customers speak for us
from 706 reviews
Quality products and great value. Similar lights from local suppliers would have been much higher. Worth the wait for delivery.
Even better in person! These lights are so beautiful and each one is unique !
This brass faucet is gorgeous. It’s very heavy and the knobs have a great feel. Note if you’re in the US you’ll need to convert the lines size. Would highly recommend.
It’s so pretty! We haven’t installed yet so hopefully everything goes well but I just love looking at it!
Very nice lamp. Meets our expectations.
great shower heads, genuine copper.
Excellent communication throughout the shipping thank you Oumaima
Excellent product love the look of these pendant
However one light socket was black the other is white
They both should have been the same color
We ordered these faucets for our primary bathroom and they are stunning! The unlacquered brass is beautiful and I can’t wait to see them patina over time. The quality of the fixtures is great too. Very heavy and came with everything we needed to install. The shipping was very fast to the US and the shop owner reached out after delivery to make sure we were happy with our order. I would highly recommend this shop!
Beautiful addition. Elevated my fireplace decor
Absolutely stunning pieces better than I pictures….. I’m in love. Highly recommend this seller. Thank you for such a beautiful product
Beautiful bath faucet
Just as pictured - heavy weight but compact design.
I bought a few things from different vendors from Morocco but this was by far the best quality. I was so happy I bought another set for the bath. The first set took a while to arrive but I was always updated and any questions were answered very quickly. The second set arrived super quick. I wouldn’t hesitate to buy anything else from their store.
Great product, good communication, would recommend to everyone
It was a pleasure working with Abdel on our custom pendant lights order for our reno. He was very responsive and patient with all of our questions and we especially appreciated how he showed us a photo of the product before it was shipped. (We did require a modification to the part of the pendant that is flush with the ceiling to make it more like the photo on his Etsy shop site and Abdel was able to accommodate this). We have already had a lot of compliments on our pendant lights and love how they help tie in the reddish brown stain on the original window and patio door frames. A quality, handmade product, so unlike anything you can find in the local specialty light stores and shipping was surprisingly quick. Thank you, Abdel!
What customers think about the store
This store offers beautifully crafted brass fixtures and decor items with exceptional quality and craftsmanship. Customers rave about the authentic, refined, and elegant designs that add warmth and character to their homes. The communication and customer servi...